Shipping policy

Last Updated
September 24, 2026

Thank you for shopping at Minamy. This Shipping Policy explains our shipping coverage, order processing time, estimated transit time, tracking procedures, and other delivery-related information for orders placed through Minamy.

Shipping Coverage

We provide shipping to customers in the United States and other countries.

Please ensure that your shipping address is accurate and complete to help avoid delivery delays.

Shipping Costs

We currently offer Free Shipping on orders placed through our Site.

Order Processing and Handling Time

Orders are generally processed within 1–3 business days before being handed over to the carrier. Orders placed on weekends may begin processing on the next available processing day.

Transit Time and Delivery Estimates

After an order has been processed and handed over to the carrier, the estimated transit time is 6–9 calendar days.

Estimated total delivery time: 7–12 business days

These are estimates rather than guaranteed delivery dates.

Actual delivery times may vary due to carrier delays, customs procedures, weather conditions, peak seasonal volumes, destination-specific conditions, or other circumstances outside our reasonable control.

Order Tracking

After an order is dispatched, available shipping and tracking information may be provided based on the carrier and order status.

Tracking information may not appear immediately after shipment information is created and may require additional time to become available or update in the carrier's system.

Address Changes and Order Cancellations

If you need to change your shipping address or request an order cancellation, please contact us as soon as possible at hello@minamy.com.

We will review the request based on the current status of the order. Because processing and shipment may begin after an order is placed, we cannot guarantee that an address change or cancellation will be possible after processing or shipment has begun.

If an order has already shipped, an address change or cancellation may no longer be possible. In that situation, please contact us for assistance and, , follow our Return & Refund Policy after receiving the order.

Damaged, Lost, or Missing Packages

Please inspect your package when it is delivered.

If your package arrives visibly damaged, please document the outer packaging and the affected items and contact us at hello@minamy.com as soon as reasonably possible. Photos or other information may be requested to help us assess the issue and determine the appropriate resolution.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, or building management. If the package still cannot be located, contact us so we can review the available information and provide assistance with the next steps.

Contact Us

If you have questions about shipping, delivery, or tracking, please contact us:

Store Name
Minamy

Website
https://www.minamy.com/

Email
hello@minamy.com

Phone
+1 949-314-0043

Business Address
23 Portica, Newport Coast, CA 92657, United States

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (PT)
Saturday – Sunday: Closed