Refund policy
Last Updated
September 24, 2026
Thank you for shopping at Minamy. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains the conditions, procedures, and requirements for returns, exchanges, and refunds for products purchased through https://www.minamy.com/ (the "Site").
Return Window
You may request a return within 30 calendar days from the date your order is delivered.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- You must provide valid proof of purchase, such as your order number or order confirmation.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive an item that is damaged, defective, or incorrect, please contact us within a reasonable time at hello@minamy.com.
Please include your order number, a description of the issue, and clear photographs . After reviewing the information provided, we will determine the appropriate resolution, which may include a replacement, refund, or other suitable solution. If the return is due to a damaged, defective, or incorrect item, Minamy will cover the applicable return shipping costs.
Return Process
To request a return:
- Contact our customer support team at hello@minamy.com with your order number and the reason for your return request.
Refunds
After your returned item is received and inspected, we will notify you of the outcome of your refund request.
Returns are generally reviewed and processed within 1–3 business days after the returned item is received.
If your refund is approved, it will be issued to your original payment method. After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Exchanges
If you would like to exchange an item for another available size or style, please contact us before returning the item. Product availability may vary at the time your exchange request is reviewed.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us using the information below.
Store Name
Minamy
Website
https://www.minamy.com/
Email
hello@minamy.com
Phone
+1 949-314-0043
Business Address
23 Portica, Newport Coast, CA 92657, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (PT)
Saturday – Sunday: Closed
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